Last updated: 11/09/2026
The services offered by X REMAP Engineering are personalized technical services related to ECU file processing. Each request is reviewed based on the file submitted, the options selected, and the information provided by the user.
If the request has not yet been processed, the user may contact support to request cancellation of the service. If no technical work has begun, a full or partial refund may be considered.
Once the file has been processed or the service has begun, refunds are not automatic. As the service is personalized and based on the file provided by the user, each request is reviewed on a case-by-case basis.
No refund can be guaranteed if the submitted file is corrupted, incomplete, incompatible, incorrectly modified, or if the information provided by the user is inaccurate.
In the event of a technical issue related to the requested processing, the user must contact support with the necessary information. X REMAP Engineering may offer a review, correction, or a new version of the file when technically possible.
Licenses or subscriptions provide access to specific features or quotas. Any refund request concerning a license already activated or used will be reviewed on a case-by-case basis.
Refund requests must be submitted via the site's contact page along with the necessary information: user account, order reference, payment date, and explanation of the issue encountered.
No refund will be granted in the following cases:
For any refund request, the user must contact support via the site's contact page.